Caretaker / Repairs / Problems
Caretaker of the housing estate
- on site all day on weekday
- for fixed office hours, see below
Office: House 6
Phone: +49 6131 392 45 57
Monday - Thursday: 7 a.m. - 4 p.m.
Friday: 7 a.m - 12:30 p.m.
Monday, Wednesday, Friday: 9 a.m. - 10 a.m.
Tuesday, Thursday: 2 p.m. - 3 p.m.
Emergency Services
Weekend: Friday, 12:45 p.m. - Monday, 7 a.m.
Contact: +49 6131 392 45 68
Repairs
- give consent for the caretaker and/or guesthouse admin to enter the apartment in your absence
- without consent, you have to be present during the day to grant access
- Drain blocked
- Fridge defective
- No electricity/water
- Furniture broken
- No internet
- TV set defective
- Door/window defective or does not close
Other Problems
- contact Guesthouse Admin or caretaker team
- outside of business hours, contact emergency services (-> also see: Emergency Services)
- costs: 150 EUR (to be paid by guest)
- contact Guesthouse Admin
- if Guesthouse Admin can't be reached, contact the caretaker team
- outside business hours, contact emergency service
- fee for a new key: 10 EUR
no channels:
-press "source" on the remote and choose "satellite"
- check that the white SAT cable is plugged in correctly
-> cable with a rotating thread to be screwed clockwise onto the corresponding connection.
-> in the TV set, the cable must be screwed onto the socket 'DVBS'
-> in the wall it must be screwed onto the topmost of the three connections.
If you still have problems with the TV, please contact Guesthouse Admin.